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Cafe Supervisor LFBS - West Cary

Cafe Supervisor

Full Time • LFBS - West Cary
Summary of Benefits:
  • Medical Insurance
  • Dental/Vision Coverage
  • Long Term/Short Term Disability
  • Employee Life Insurance and Accidental Death & Dismemberment
  • Paid Time Off
  • Other Great Perks (Free Bread, EAP, store discounts, meal discounts, free cooking classes) 
Essential Duties:
  • Team: Manage café staff. Promote a positive work environment that encourages engagement, motivation, and productivity. 
  • Manage and execute La Farm’s human resource system which includes recruiting, interviewing, hiring, training, and developing staff. 
  • Identify staff goals and objectives, set clear expectations and monitor. 
  • Partner with HR to address people issues. 
  • Embody La Farm values through action, example and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation.
  • Product: Develop new items, bring progressive approach, ensure product freshness, innovations and new trends, and perform competitive checking. Ensure staff engages verbally with each customer and effectively sells through product quality and presentation.
  • Sales and Service: Increase sales to meet and exceed company goals. Achieve sales, food cost and expense objectives. Maximize sales through café atmosphere, du jour features, and consistent product quality and presentation. 
  • Ensure superior standards of customer service and act as Brand Ambassador.
Other Essential Duties:
  • Temporarily act as Café Manager when he/she is absent.
  • Help lead the cafe team by being a role model to others and supporting café operations through increased responsibilities.
  • Assist management in directing, controlling, and executing bakery operations to La Farm systems, policies, and procedures.
  • Maintain labor schedules to ensure objectives are met for café. Complete Train the Trainer program.
  • Control inventory levels (and waste) and ensure proper ordering of supplies and café items.
  • Ensure system execution and ticket times are met and/or beat.
  • Ensure overall unit safety and sanitation goals and policies.
  • Maintain grade “A” or better by beating health and sanitation inspection standards.
  • Oversee overall café atmosphere including lighting, music, and cleanliness.
  • Uphold company standards and policies for open/close, checklists, and ticket times.
  • Ensure completion of café checklists and duties to time of day, week, quarterly and annual requirements.
  • Ensure safe working conditions and comply with all laws.
  • Ensure accuracy of reporting (sales, production schedules, waste sheet, ticket times, facility & vehicle R&M).
  • Address and manage staff questions, grievances, and concerns; elevate to senior management as needed.
  • Mid-level of cash handling and safe access.
  • Other Duties: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.
Experience, Knowledge, Skills, and Abilities:
  • Analytical ability and math proficiency to monitor profitability, process and analyze financial information of daily operations.
  • Ability to solve business related problems quickly and efficiently.
  • Excellent organizational skills (detail oriented, goal oriented, follow through).
  • Great relationship building skills and demonstrated positive demeanor as a team player.
  • Exceptional customer service skills and demonstrated sense of urgency to serve every
  • customer.
  • Ability to work in fast paced environment and multitask.
  • Flexibility required: Weekends required, holiday work required, two days off (not
  • consecutive).
  • Strong verbal communication skills.
  • Ability to develop constructive and cooperative working relationships with others.
Essential Physical Demands:
  • Ability to bend and lift 50 lbs.
  • Ability to stand on your feet for long periods of time.




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Summary of Benefits

MEDICAL INSURANCE
La Farm offers medical insurance through Blue Cross Blue Shield of North Carolina. Employees may choose from the plans: Choice Plus Plan: A high deductible health plan that allows you to enroll in a health savings account (save pretax dollars for use on medical expenses not covered by insurance. Choice Plus Direct Plan: A buy-up plan, where you pay a co-pay at your doctor’s office while meeting a lower deductible.
DENTAL COVERAGE
La Farm offers a dental plan through MetLife to all eligible employees and their family members. Coverage includes preventative care, major dental care, and orthodontia care.
VISION COVERAGE
Vision coverage is offered through MetLife to all eligible employees and their family members. Coverage assists with the cost of eye exams, lenses, frames and contact lenses.
LONG-TERM DISABILITY and SHORT-TERM DISABILITY
Long-Term and Short-term disability plans are an optional benefit and paid by employees through payroll deduction. This benefit applies to non-work-related injuries and illnesses. Short-Term disability covers 60% of your base salary to a maximum of $1,000 per week, for up to 26 weeks. There is a 14-day waiting period. Long-Term disability covers the portion of your base salary you select starting at 27 weeks up to federal retirement age.
EMPLOYEE LIFE INSURANCE and ACCIDENTAL DEATH & DISMEMBERMENT (AD&D)
La Farm offers basic life insurance for employees that is a 100% employer-paid benefit equal to your annual salary. Additional life insurance options are available for employees, spouses, and dependents. Employees are responsible for the cost of these voluntary options.
PAID TIME OFF (PTO)
Paid Time Off (PTO) provides employees the flexibility to use time off to meet personal needs. An employee is eligible to accrue PTO if he/she works a minimum of 30 hours per week and has completed 90 days of continuous employment.
OTHER GREAT PERKS
Free bread! At the end of your shift, we want you to go home with a loaf of bread. It is our way to say thank you for helping provide a great product and service for our families and community. Employee Assistance Program (EAP) – A program that offers confidential help for personal and professional issues that may interfere with your sense of well-being and productivity. The EAP is offered at no cost to employees. 10% discount on all items in our store La Farm meal discounts Free cooking classes (when space is available)