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Retail Associate/Raleigh Glenwood LFBS - Raleigh Glenwood

Retail Associate/Raleigh Glenwood

Full Time • LFBS - Raleigh Glenwood
Summary of Benefits:
  • Medical Insurance (PPO/HDHP)
  • Dental/Vision Coverage
  • Long Term/Short Term Disability
  • Employee Life Insurance and Accidental Death & Dismemberment
  • Paid Time Off
  • Other Great Perks (Free Bread, EAP, store discounts, meal discounts) 
  • Tip pool for hourly associates for hours worked in the day.
Essential Duties:
  • Team: Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation.
  • Customer Service: Ensure and exude world-class customer service and sales to internal and external customers. Includes saying “bonjour” (hello) to every customer. Engage verbally with each customer and effectively sell through product knowledge and suggestive selling. Show pride in every aspect of your work and perform it with friendliness, energy and enthusiasm. 
  • Product Knowledge: Actively demonstrates product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products.
Other Essential Duties:
  • Prepare and maintain samples, minimum of 3 samples always.
  • Correctly timeout products during shift.
  • Follow the CARE acronym and greet customers within 15 seconds.
  • Work the register accurately and with speed.
  • Ensure accuracy and efficiency of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes).
  • Complete store merchandising walk-through within the first 30 minutes of shift.
  • Receive, manage and follow-through on special orders.
  • Merchandise to La Farm standards, properly signed products, samples, and store packaging and labeling.
  • Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.
  • Perform proper rotation and quality control.
  • Answer the phone to La Farm standards.
  • Give out cookies to “cookie eaters”.
  • Complete daily checklists and trays outs.
  • Complete production schedule: ensure items are available on production sheet for sale and write out of stock left over amounts.
  • Communicate with production staff on out of stock and excessive leftovers.
  • Bake breads, cookies, and prep tarts as needed for retail sales.
  • Hawk bread loudly.
  • Ensure overall unit safety and sanitation goals and policies.
  • Maintain grade “A” or better by beating health and sanitation inspection standards.
  • Uphold company standards and policies for opening/closing.
  • Ensure safe working conditions and comply with all laws.
  • Other Duties As Assigned: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.
Experience, Knowledge, Skills, and Abilities:
  • Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
  • Experience with customer service, food service or high-end retail preferred.
  • Cash handling and sales experience preferred.
  • Ability to solve business related problems quickly and efficiently.
  • Great relationship building skills and demonstrated positive demeanor as a team player.
  • Ability to work in fast paced environment and multitask.
  • Flexibility required: Weekends required, holiday work required, two days off (not ,consecutive).
  • Strong verbal communication and people skills.
  • Ability to develop constructive and cooperative working relationships with others.
Essential Physical Demands:
  • Ability to bend and lift 50 lbs.
  • Ability to stand for extended periods of time.
Compensation: $13.50 - $15.00 per hour




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Summary of Benefits

MEDICAL INSURANCE
La Farm offers medical insurance through Blue Cross Blue Shield of North Carolina. Employees may choose from the plans: Choice Plus Plan: A high deductible health plan that allows you to enroll in a health savings account (save pretax dollars for use on medical expenses not covered by insurance. Choice Plus Direct Plan: A buy-up plan, where you pay a co-pay at your doctor’s office while meeting a lower deductible.
DENTAL COVERAGE
La Farm offers a dental plan through MetLife to all eligible employees and their family members. Coverage includes preventative care, major dental care, and orthodontia care.
VISION COVERAGE
Vision coverage is offered through MetLife to all eligible employees and their family members. Coverage assists with the cost of eye exams, lenses, frames and contact lenses.
LONG-TERM DISABILITY and SHORT-TERM DISABILITY
Long-Term and Short-term disability plans are an optional benefit and paid by employees through payroll deduction. This benefit applies to non-work-related injuries and illnesses. Short-Term disability covers 60% of your base salary to a maximum of $1,000 per week, for up to 26 weeks. There is a 14-day waiting period. Long-Term disability covers the portion of your base salary you select starting at 27 weeks up to federal retirement age.
EMPLOYEE LIFE INSURANCE and ACCIDENTAL DEATH & DISMEMBERMENT (AD&D)
La Farm offers basic life insurance for employees that is a 100% employer-paid benefit equal to your annual salary. Additional life insurance options are available for employees, spouses, and dependents. Employees are responsible for the cost of these voluntary options.
PAID TIME OFF (PTO)
Paid Time Off (PTO) provides employees the flexibility to use time off to meet personal needs. An employee is eligible to accrue PTO if he/she works a minimum of 30 hours per week and has completed 90 days of continuous employment.
OTHER GREAT PERKS
Free bread! At the end of your shift, we want you to go home with a loaf of bread. It is our way to say thank you for helping provide a great product and service for our families and community. Employee Assistance Program (EAP) – A program that offers confidential help for personal and professional issues that may interfere with your sense of well-being and productivity. The EAP is offered at no cost to employees. 10% discount on all items in our store La Farm meal discounts Free cooking classes (when space is available)